On registration at our practice your personal information including health information is made available to our staff and doctors in order for them to provide you with the best possible care. Every effort is made to ensure that only the doctors and staff have access to your personal information through strict security on our computer system, electronic medical equipment and staff training. Should the circumstance arise where we would need to use your information we will seek your consent for this.
Your information within the practice is used by the doctors and staff to manage your health primarily. It is also used for financial matters; to claim your payments through medicare and health funds on your behalf, also to follow up on unpaid accounts, practice audits and accreditation.
In the event that your health information is used for research trials and audits no information is released that identifies you personally for these secondary purposes without your knowledge and prior consent.
We aim to handle all information in a confidential and professional manner. The gathering of your information starts at the time of making an appointment or receiving a referral and continues on through the registration process at time of arrival, through the consultation with the doctor and then if needed through further investigations, referrals or hospital visits. It is possible that we will receive information from your family doctor, your carer, health fund, Medicare or DVA (Department of Veterans’ Affairs). Please be assured that this information is always handled with the utmost care.